FAQs

Ask us questions if your querry is not answered in below FAQs.
What kind of domain names can be registered with MountDigit?

We currently offer standard gTLDs (.com,.net,.org, .info, .biz) domain registration.

What is a "domain administration password"?

The domain administration password allows you a direct link to change the WHOIS information for your domain. With the domain name and its password, you can change the contact information without our intervention.

How do I register a domain name? How many years a domain name should be registered for different extension domains?

You may register different domains by clicking on different links under "Domain Registration" category then follow the instructions. Extensions like .com, .net and .org can be registered for the minimum of one year. Extensions like .info and .biz can be registered for the minimum of two years. Remember you will have a heavy discount if your register for three or more years.

Are there any fixed format to be followed while registring a domain name?

Yes. Firstly, the basic format for telephone and fax number when registering/modifying domains (applicable for all domain extensions) is +[country code].[zip code][telephone number]. For example, if your country code is 1, zip code is 123, telephone number is 5, then you should input +1.1235555555. The fax number format is the same. Secondly, the address should be less than 64 characters. Thirdly, the country should be chosen from the drop down menu.

What is a Domain Name Transfer?

Domain Transfer is a process to transfer / change your domain registration from your existing Registrar to another new Registrar.

You may send the domain transfer request to us via email at info@mountdigit.com. Transferring a domain name to Mount Digit means that you are choosing Mount Digit as the registrar of record for that domain name.

How do I submit a domain registrar transfer request?

You may send the domain transfer request to us via email at info@mountdigit.com including your domain name.

How much does it cost to transfer a domain?

Transferring domain names from another registrar to Mount Digit automatically extends your registration by one (1) year from its current expiration date. It will cost you NRs 1000.

What is the procedure to transfer a domain name to MountDigit?

First of all you should provide us with the domain name you want to transfer to us. After that we will submit the transfer request for the domain name you provided to your registar. Your current registar will send you a confirmation email (the email address you used in the Administrative Contact while registering the domain name) containing a link. You should click the link and give positive response. Thats all.

How long does it take for my domain to be setup?

Your hosting account will be completely up and running within one business day at the longest, and typically within a matter of hours. Beyond that, there is the time required for you to upload your site (which can be done in a matter of minutes) and for your domain name (yourname.com), if you already have one, to be transferred to our network, which typically takes 1-3 days

How do I transfer my existing website to Mount Digit?

If your domain name already exists and needs to be transferred to our network, which is the case with most of our clients, you will receive simple instructions on how to transfer your domain to our network upon account activation (one business day from registration). This typically simply involves the modification of two pieces of information with your domain registrar, which tell it what hosting network to point your domain name to. Our customer service team will aid you in the transfer of your domain and ensure that you are up and running on our network in the shortest amount of time possible.

Do you have a web based e-mail program?

Yes. All of our hosting plans include a very powerful web-based e-mail program with an address book, folders and many more features., which allows you to manage the mail contained in any of your e-mail accounts from anywhere in the world.

How do you guys do it; offer such a great web hosting at such low rates?

This is the one question we often receive. We host your website in Managed Dedicated Servers based in USA. Mostly all of the tedious task to manage the server is done automatically hence reducing the operating cost. So, while other hosts spend most of their time and money for server management we do it to provide better, affordable and reliable service.

Where are your servers located (geographical location)?

At the Planet Data Center in USA

Is there a limit on the storage size of email accounts?

The client specifies the storage area himself for a mailbox as long as it's in the client's hosting package quota.

Do you offer SSH, shared SSL, telnet access?

Shared SSL is provided by the WHM software.
We do not offer SSH due to security reasons.
We do not offer Telnet access.

Do you provide backup?

Yes, we provide backups through the Cpanel interface as well as weekly automated backups.

Is there a charge for using the shared SSL Certificate? And does it require a dedicated IP?

If you'll be using our Shared WHM SSL then there's no charge for that.
If you want a digital certificate then you'll need to purchase one from specialized websites like thawte or VeriSign. We install certificates for free.
Yes, SSL needs a dedicated IP to function properly.

If I reach my bandwidth or clients do, is my account dropped or frozen?

If you're a shared hosting client, your site will be automatically suspended.If you're a reseller, and one of your clients crosses his bandwidth limit, then that client will be automatically suspended.

Can I change my account passwords and emails myself or must I go through you every time?

You can change account passwords and emails through your Cpanel or Support center without going through us everytime.

Do I need a Merchant Account to have an online store?

If you wish to accept credit cards you need a merchant account. It is a good idea to accept credit cards since 85% of all online purchases are made with CC's! The ecommerce package we offer you is compatible with all of the major and reputable merchant account providers.

Who hosts my web store?

The ecommerce package we offer you offers extremely reliable e-commerce hosting services. If hosted with the ecommerce package we offer you, your store will be hosted on one of our dedicated E-Commerce Hosting servers.

How will Internet Shoppers find my store?

You must have plans to market your site if you plan on generating online sales!

Search engine submittal, pay-per-click search engines, newsgroups and newsletters are all a part of the mix with successful e-business.

Can the Ecommerce system be used as a standalone web site?

Ecommerce is incredibly effective when used as a stand-alone site. Ecommerce contains a custom page creator that allows users to add custom information pages to your Ecommerce store.

Is there a limit to the number of products I can sell with the Ecommerce Sysem?

There is no limit to the number of products you can sell. Some clients sell one product while others sell more than 10,000.

May I have my own domain name?

Your store belongs to you and will feature your products exclusively. Your store WILL be on your own domain www.yourdomain.com.

How am I notified of new orders?

For every order, the Ecommerce system sends a "new order" notification e-mail. From there, you may log into your site and print order invoices. Orders and customer information is data based in your Control Panel so you can search for past orders.

Do you offer technical support?

We give full and free technical support through our online support system. If you need your database connecting or your site setting up, we offer both these services in our ecommerce tools section.

What is a website?

A website consists of multiple pages linked to one another. Each one of these pages is commonly known as a web page. Websites can be viewed on the Internet, like the website you are currently viewing, or limited to an intranet, such as a network within a company.

Why does my business need a website?

Your website can:
- Provide information and promote sales 24 hours a day, seven days a week
- Level the playing field between your business and competitors
- Increase your ability to communicate with your customers
- Enhance customer/brand loyalty
- Add to your credibility with your customers
Your customers - and potential customers - are using the Web to obtain information, buy products, and establish relationships with businesses. Shouldn't they be coming to you instead of your competitors?

I have a small business. What if I don't want to sell online?

There may be people who are curious about your business, but have never walked through your door because they simply haven't made the time. By providing access to your business online, these potential customers can learn about your product line, business hours, customer service policies, etc., all in the privacy of their home or office - they might just take a few moments to call, email or visit your shop the next time they have a need for the products you provide.

Even a small business has the potential to save in customer service costs by providing elementary information such as hours of operation, location and contact information. You can also display a list of frequently asked questions and answers, a calendar of upcoming events, job openings, etc.

Another advantage of a website is hosting an email list. By allowing your customers and potential customers to subscribe to your email newsletter, you can inexpensively inform them of upcoming sales and promotions. An email list allows you to educate customers about the specifics of the products or services that you sell in a timely fashion.

I'm just starting out in business, can you develop a website for me?

We know how important it is to develop a presence on the Internet. We will work with you to develop an attractive site within your budget. The design can encompass avenues for expansion as your business grows.

What else do I need to have a website?

You will need an Internet Service Provider (ISP), a hosting provider, and a domain name.

I already have a website. Can you update it?

We not only generate original websites, we can revamp or update existing sites. It may be time for a second generation website, or time to replace outdated information. We can help. Let us know what your needs are

How much does it cost to setup a website?

Please use our online quotation generator to find out the approximate price for your website.

What do you need from me?

This is your website so we need your input to make it achieve you want it to achieve. We work with you to take your ideas, dreams, plans, etc., and using our technological abilities, put a website together that is functional and attractive.

We may need logos, photos, brochures, flyers, newsletters or other artwork that identify your business. If possible, we would prefer you to outline what the text of the pages should say -- you know your business better than we do. We work with you to add ideas and strategies to create an optimal website. Our goal is to do the best possible job for you -- your satisfaction is important to our success.

How do I get started? What should I do next?

Please fill up the online request quotation form or send us an email at info@mountdigit.com

Do I have a say in what my website looks like?

Definitely! As a matter of fact we insist on it. Your website should reflect your company properly. We want to convey that impression to everyone who visits your website.

As your site is being created, we will publish it to the Web, so that you can give us your input during the design process.

How long will it take to have my website created?

What usually takes the longest is gathering the necessary information. Once we have the material we need, it goes quickly. It depends on the volume of work to be done, but in many cases, most sites are up within two to four weeks.

Will each of my accounts function independent of the main site ?

Yes, each account you create is a domain.com account which has nothing to do with your main account.
All the accounts you create will be listed in your WHM panel and your customers will have Cpanel.

Do you provide private nameservers (as ns1.mycompany.com) ?

Yes, we provide this service.

Do reseller package come with CPanel+Fantastico?

Yes, all your clients will have the ability to use both Cpanel and Fantastico.

Can I host unlimited domains?

You can host as many domains as you want as long as it's under your resources limits. (Bandwidth and Space).

Does the administrator have a different control panel to setup everything?

Yes, the panel is called WHM which is the admin version of Cpanel.

Does each domain get a UNIX user (/home/username/web) or are they placed in /home/reseller/web/client01 and so on)?

Each domain gets a unix user path (home/username/web/)

Do I need to be a webhosting company in order to be qualified for purchasing your RESELLER service?

No, you don't need to be a hosting company. We won't even ask you why you want a reseller package.

Will the IP number assigned to my website be mine alone, or is it shared with someone else?

Your main account will be on a dedicated IP used only by you.
Your sub-accounts will be placed on your own shared IP only used by your clients. 

How do I login to my website control panel (cPanel)?

To access your web control panel directly for Quota basis web hosting:

1. Enter the address of your cPanel in your web browser. The address can be in any of the following formats:

http://www.your_domain.com:2082 
https://www.your_domain.com:2083 (secure, preferred)
http://www.your_domain.com/cpanel/
http://ip_address:2082
https://ip_address:2083 (secure, preferred)
http://ip_address/cpanel/

Use your IP address if your domain is in the process of being transferred over.

2. Enter your user name and password in the User Name and Password fields.

3. Click on the OK button. You will now be logged into cPanel.

To access your web control panel directly for Unlimited web hosting:
https://www.accountsupport.com/controlpanel/beta/

https://www.yourdomain.com/controlpanel/beta/

2. Enter your user name and password in the User Name and Password fields.
3. Click on the OK button. You will now be logged into cPanel.

How many emails can I send?

You are allowed to send a maximum of 200 emails/hour & 2000 emails/day from your account. This is a safe limit to protect the server and your account against abuse. 

If you need to send more emails, make sure that you use some kind of batch process to put a delay between emails.

How do I move my site from my old host to your servers?

Transferring your account to us can be an easy process with zero downtime if done properly. To do so you only need a little preparation and allow for about 3-4 days overlap between the two hosts. Your primary concern is having control of your domain names. This is paramount as you will need to be able to change the nameservers for the domain name. 

1. Purchase a new hosting account with us at mountdigit.net

2. With your login information for your new account with us upload your web content to the new server and configure any email addresses you use/need via IP address. 

3. Once the new server is tested and functions as needed via IP address, log in to your domain name registrar interface and update the DNS nameservers to

For quota basis web hosting:

Primary Name Server: dns1.mountdigit.net

Secondary Name Server: dns2.mountdigit.net

 

Primary Name Server: ns1.mountdigit.biz

Secondary Name Server: ns2.mountdigit.biz

 

Primary Name Server: ns1.leadingit.net

Secondary Name Server: ns2.leadingit.net

 

For Unlimited Web hosting:

 

Primary Name Server: ns1.accountsupport.com

Secondary Name Server: ns2.accountsupport.com

 

3a. (optional) If you use a high traffic, database driven site, it is wise to setup remote access to the database on your old web hosting server during the DNS propagation process. This ensures that your database stays in sync and up to date all on one server. 

4. Continue to check email on both the old and new hosting servers via IP address to ensure that no communications are lost during the DNS propagation. 

5. After about 72 hours DNS propagation should be complete and if all testing shows your new account is fully functional you can close the old account. 
 

Do I need to transfer my domain name to you if I sign up for your hosting services?

You are not obligated to transfer your domain name to us if you choose our hosting services. You only need to update the nameservers listed for your domain name at your current domain registrar. We will provide you with the appropriate nameservers in your welcome email

Can I upgrade my plan or features later?

You can purchase new or expanded features, or upgrade to a new plan at any time. There are no extra fees for upgrading other than the cost of the new feature or plan.

How many domain names may I have?

You can have as many as you want. In fact, it is common practice to register a few versions of your domain or related names. For example, we own yourdomain.com and yourdomain.net as well as many other hosting names all directed to this site.

Does MountDigit sell or share customer information to a third party?

We do not, and never will, share or sell client information to a third party.

What types of support do you offer?

If you have any problems with setting up your web site, we are available via email, telephone queries & Live chat on skype to help you out.
If you would like to enquire about the excellent services MountDigit provides, you can contact us by emailing info@mountdigit.com or alternatively by calling our Number: 977.15000799 during business hours Sunday-Friday in Office hours.

How can I check my email through my web browser (webmail)?

For quota basis web hosting, to access webmail go to:
http://www.your_domain.com/webmail/

or

http://www.your_domain.com:2095/

 

For Unlimited web hosting:

http://www.webmail.yourdomain.com/

Use your IP address if your domain is in the process of being transferred over.

How do I configure PoP mail??

To setup your Pop mail, please follow the follwoing instruction:

Step 1: open Outlook 2007.
Step 2: Click Tools.
Setp 3: Click Account Settings.
Step 4: Click New to create a new email account.
Step 5: Check Manually configure server settings or additional server types.
Step 6 : Click Next.
Step 7: Select Internet Email.
Step 8: Click Next.
Step 9: Fill in the following information:
Your Name: How you want your name to appear in emails (example: John Smith)
Email Address: Your full mailbox address (example: john@your-domain.com)
Account Type: POP3 (same as POP)
Incoming mail server: pop.yourdomain.com
Outgoing mail server (SMTP): smtp.yourdomain.com
User Name: Your full mailbox address (example: john@your-domain.com)
Password: Your mailbox password
Remember password: We recommend that you keep this checked.
Require logon using Secure Password Authentication (SPA): We recommend that you keep this unchecked.
Step 10: Click More Settings.
Click Outgoing Server.
Check My outgoing server (SMTP) requires authentication.
Click Advanced.
Fill in the following information:
Incoming Server (POP3): 110
Outgoing Server (SMTP): 587  or 25 for Quota base web hosting
Step 10: Click OK.
Click Next to complete the setup of your email client.

What is an Email POP account?

You configure a "private" email account for one or many users who will be receiving and sending email from your domain. Once an email address is configured as a pop mail account, it operates privately and independently from your main standard/default mail system. Any mail sent to a private pop mail account "can only be received" by logging into that account with the separate username and password you have assigned it. POP3 accounts are useful if there are a number of people who would each need a private email account.

When using POP with an email client on your computer or device, it will normally connect to the server, download all new email, then delete the email from the server.

How do I setup a SPAM Block/Filtering system?

For quota basis

Our cPanel has a built in feature, which allows you to block these email messages in a multitude of different ways. You can block them by:

- Sender
- Subject
- Message Header
- Message Body

1. Login to your control panel (https://www.your_domain.com:2083)
2. Select "Block an Email" or "Setup SPAM Filters"
3. Select "Add Filter"

If all you want to do is block a single email address, then simply leave the "current default setting" as is, and enter in the email address to be blocked. Click "Add Filter" and its done!

You'll see the list of email addresses, and or expressions you've blocked. Beside each one of them will be a "Delete" option, so that you can remove the block from your account at a future time. When you block anything this filtering will be enabled on "All Email Accounts" within your domain.

For those of who experience frequent problems with junk email messages, you'll be pleased to see this option provides a broad range of blocking options. Play around with the settings and try to block words or phrases based on the From Name, Subject, or Message Body Text. Be careful as this will match partial text and may block valid emails. For instance, blocking "via" will match other words such as viaduct, aviation, jovial, etc. 
 

How do I create a POP Email account?

For Quota basis web hosting:

1.    Login to your control panel (https://www.your_domain.com:2083)
2. Select "Add/Remove POP Email Accounts"
3. Select "Add Account"
4. Enter an email name & Password (Just enter a name, the @your_domain part is added automatically)
5. Select "Create"

For Unlimited web hosting:

1.  Login to your control panel (https://www.webmail.your_domain.com)
2. Select "Mail Central"
3. Select "Add Account"
4. Enter an email name & Password (Just enter a name, the @your_domain part is added automatically)
5. Select "Create"

How do I reduce the SPAM? I am receiving too much spam (unsolicited emails).

1.    The first thing you need to do is remove catchall email for your domain. Please create proper email accounts and forwarders instead of using the catch-all default address and set the Default Address to ":fail:" (without quotes). You can do this in your control panel.

Otherwise, you will receive a very large number of spam, worms, and virus email and are open for dictionary attacks on your domain. What is a dictionary attack? Spammers send millions of emails to your domain by generating random usernames@yourdomain.com. By setting up catchall you are opening the door to the attack. Catchall is a bad idea these days. You should create email accounts or email forwarders (aliases) only for the required addresses.

2. Activate SpamAssassin in your control panel. Also if you activate SpamBox, regularly check it and clear it.

3. You will need to customize SpamAssassin for your usage and this will be an ongoing struggle. 

Please visit http://spamassassin.apache.org and learn how you can tweak SpamAssassin configuration files. 

How do I check why my mailbox is taking so much space? How do I remove unwanted emails from it?

You can login to your mailbox (email account) via webmail at this address:

http://www.yourdomain.com/webmail
Username: email address
Password: the password of that email account

[ replace email address with your cPanel username if you need to check the main mailbox ]

Once logged in, please select Squirrelmail. In Squirrelmail, click on Folders to view all folders in your email account and subscribe to all of them then refresh the folder list.

Now you can access all folders including spam box and check the emails in them. 

If you have too many emails in a particular folder that you want to delete, here is one way to do that: There is a configuration option in Squirrelmail from the top menu

Options: Display Preferences: Number of Messages per Page: 

I usually set it to view 500 per page to go through junk emails quickly by selecting All and deleting it. It will take a couple of minutes to delete thousands of emails this way but you will be sure you are not deleting system files. Be careful not to delete emails you want by deselecting them.

Why is my IP get blocked? & How could I unblock it?

If you fail to login to webmail/cpanel for large number of times, then it will notice by our server and block yourISP (Internet Service Provider) IP for security concern. You need to contact MountDigit Support to unblock your IP. If you don't know your ISP IP, you can get that from http://whatismyip.com/

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